Billing & Refund Policy
This page explains billing, cancellation, refund, and customer support rules for Dominatrix Nation / DN Services.
Billing Contact
Products and Services
Dominatrix Nation is an online-only adult digital platform. Products and services may include creator profiles, online messaging access, Queens credits, online protocol products, digital member access, online classes, and other digital platform features.
Prices, billing terms, renewal terms, and package details are displayed at or before checkout. Customers are responsible for reviewing all checkout details before completing a purchase.
Online-Only Payment Scope
Dominatrix Nation does not process, arrange, broker, advertise, or facilitate payments for in-person meetings, escort services, transportation, physical-contact services, offline appointments, or meeting fees.
Any payment processed through Dominatrix Nation or CCBill is limited to online digital platform products and services.
Queens Credits
Queens are digital platform credits used only inside Dominatrix Nation for eligible online platform activity. Queens have no cash value for customers, are not a bank account, are not stored-value money, and may not be exchanged by customers for cash.
Queens may be used for eligible online offers, protocol products, digital access, messaging-related platform activity, or other approved online platform features.
Recurring Billing and Cancellation
If a product or membership is sold on a recurring basis, the recurring billing terms will be disclosed at checkout. Customers may cancel recurring billing by contacting support or by using the billing support tools provided by the payment processor.
For CCBill-processed recurring transactions, customers may contact CCBill consumer support directly for cancellation or billing assistance.
Refund Policy
Digital products, Queens credits, online protocol products, digital access, and completed platform transactions are generally non-refundable once delivered, accessed, used, or credited to an account.
Refunds May Be Considered For:
- Duplicate charges.
- Clear billing errors.
- Unauthorized or fraudulent transactions.
- Technical failures where purchased digital access was not delivered.
- Other cases where DN Services determines a refund is appropriate.
Refund Requests
Refund requests should be submitted to admin@dominatrixnation.com with the customer email address, transaction date, amount, and a short explanation of the issue. DN Services may request additional information to verify the transaction.
Chargebacks and Billing Disputes
Customers are encouraged to contact DN Services or CCBill support before filing a chargeback so the billing issue can be reviewed and resolved when possible.
Accounts associated with fraudulent activity, payment abuse, chargeback abuse, or violation of platform rules may be restricted, suspended, or terminated.
Customer Support Response
DN Services reviews billing support requests as promptly as possible. For urgent CCBill billing issues, customers may also contact CCBill consumer support directly.